1. Introduction
These Terms & Conditions govern the use of services provided by Dreamcleen. By booking or using our services, you agree to comply with and be bound by these terms.

2. Services
Dreamcleen provides exterior cleaning services including pressure washing, gutter cleaning, roof cleaning, window cleaning, wheelie bin cleaning, render cleaning, and brick cleaning. All services are carried out using professional equipment and methods.

3. Quotations & Pricing

• Prices are based on the information provided by the customer, including photos, measurements, and property condition.
• Final prices may change if the actual condition differs from the information supplied.
• All prices are subject to confirmation before work begins.

4. Bookings & Cancellations

• Bookings can be made by phone, email, or online form.
• Cancellations must be made at least 24 hours in advance.
• Late cancellations or no-shows may result in a cancellation fee.

5. Access & Safety

• Customers must ensure safe access to the property, including water supply and working areas.
• Pets must be secured during service.
• Dreamcleen reserves the right to refuse work if conditions are unsafe.

6. Damage & Liability

• Dreamcleen takes every reasonable care while performing services.
• We are not responsible for pre-existing damage, including cracked surfaces, loose tiles, weak mortar, or damaged gutters.
• We are not liable for damage caused by hidden defects or poor surface condition.

7. Weather Conditions

• Some services depend on weather conditions.
• Dreamcleen reserves the right to reschedule appointments due to rain, strong winds, frost, or unsafe weather.

8. Results Disclaimer

• Cleaning results may vary depending on surface condition, age, and previous maintenance.
• While we aim for the best possible outcome, we do not guarantee the complete removal of all stains, marks, or discoloration.

9. Payments

• Payment is due upon completion of the service unless otherwise agreed in writing.
• Accepted payment methods will be confirmed at the time of booking.
• Late payments may incur additional charges.

10. Complaints

• Any complaints must be reported within 48 hours of service completion.
• Dreamcleen will assess the issue and, if appropriate, offer a solution.

11. Privacy
Customer information is handled in accordance with our Privacy Policy. We do not share personal details with third parties without consent.

12. Changes to Terms
Dreamcleen reserves the right to update or modify these Terms & Conditions at any time. Updated terms will be posted on the website.

13. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
📞 Phone: 07876 467663
 📧 Email: Dreamcleen.co.uk@gmail.com